Troubleshooting common issues

I can't sign in / it says I'm on the waitlist

TuneUp is in closed beta: access is tied to the exact email that was approved. The waitlist page shows which address you're signed in as; if you have several Google accounts, sign out and pick the approved one. Still stuck? Request access or reply to your approval email.

I don't get notifications on my iPhone

iOS only delivers web push to an installed app. Add TuneUp to your Home Screen (how), open it from the icon, then enable push in Settings → Notifications. Notifications will never arrive in a Safari tab, that's an iOS rule, not a bug.

Push says "blocked"

You denied the browser permission at some point. Allow notifications for tuneup.band in your browser or iOS settings, then tap Enable again.

A page loads blank and never finishes, but works on my other device

Your signed-in session in that browser has likely expired in a stuck way. Sign out and back in (or clear site data for tuneup.band) and it comes back.

The music stopped when I hid the video

That's by design: YouTube playback requires the player to stay visible, so pinning the video away pauses it. Tap the handle to bring it back and resume, or switch the music source to MIDI playback for audio without video.

Tapping chords makes no sound

Check the mute/speaker state on the player bar and your phone's silent switch. If it started after switching music sources, play/pause once to re-arm audio.

A song's chords look wrong

Chords are generated and occasionally miss. Report the chord or section: it genuinely fixes things, or switch to a different chord version.

My import / upload fails

Very large files can time out on slow connections; try Wi-Fi. Band storage above the free reference can also slow things down; check the storage bar on the Assets tab.

The tuner or recording can't hear me

Microphone permission. Re-allow the mic for tuneup.band in your browser settings (on iOS: Settings → the browser or installed app → Microphone).

Is TuneUp down?

Check status: live health of the site, database, and music engine, checked every minute.

Something else?

Tap the floating ? → Support, and if the assistant can't fix it, Talk to a human. See Getting help.